IT Desktop Support Technician

Full time @Astra Financial in Information Technology Email Job

Job Detail

  • Career Level Staff / Officer
  • Experience 1 Year
  • Gender Male
  • Industry Information Technology
  • Qualifications S1

Job Description

  • Quickly and effectively diagnose and resolve issues related to PCs, mobile devices, printers, videoconferencing, business application software, telecommunication issues and potentially local network issues.
  • Support executive level conferences and events at the headquarters location as well as occasional offsite events (i. e. board meetings, earnings calls, leadership meetings, etc.)
  • Create, Update and maintain tickets in a proper Service Level Management manner and ensure a detailed notation for final resolution
  • Coordinate and communicate at all levels within the organization – Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs
  • Analyse and triage information security incident using our existing Service Level management flow
  • Escalate high priority information security incident to supervisor.
  • Research on recent information security trends – using threat intel or other appropriate tools/scanner
  • Conduct scheduled Vulnerability Management
  • Bachelor degree in Information Technology/Computer Science/Information System with 3 years of professional work experience
  • Experience in managing Fortigate Firewalls, Core Switches, Forticlient, VPN, Collaboration tools (Chat and Video Conferencing), Access Points and Controllers
  • Direct experience supporting Executive/VIP teams and their assistants
  • Ability to articulate technical solutions to non-technical users in simple and easy to understand terms
  • Self-motivating requires little supervision and has genuine passion for Customer Support
  • Provide on-call support on a routine basis
  • Provide both onsite and remote support at multiple locations as needed
  • Candidates who are used to doing work outside of working hours will be preferred (24/7)
  • Retirement Benefit Plans
  • Medical / Health Insurance
  • Maternity & Paternity Leave
  • Life Insurance

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